Shipping Policy

Shipping Information

At Wulan Dari, we are committed to delivering industrial automation, electrical control, instrumentation, and networking products safely, efficiently, and on time. We understand that timely delivery is critical to minimizing downtime and ensuring project continuity for our customers.

This Shipping Policy outlines how orders are processed, shipped, and delivered.

Order Processing

Orders are typically processed after:

• Payment confirmation is received (for prepaid orders), or

• Purchase Order (PO) approval is completed (for approved business accounts)

Order processing time may vary depending on:

• Product availability

• Order quantity

• Supplier lead time

• Custom or special-order requirements

Our team will provide estimated delivery timelines when confirming your order.

Product Availability

Products may fall into one of the following categories:

In Stock
Items available in our inventory are generally ready for shipment within 1–3 business days.

Supplier Stock / Backorder
Some products are sourced from local or international partners and may require additional lead time.

Special Order
Custom, discontinued, or hard-to-source products may require extended procurement time. Estimated lead times will be communicated before order confirmation.

Shipping Coverage

We ship to customers both domestically within Indonesia and internationally worldwide, subject to shipping carrier availability and import/export regulations.

Shipping availability may vary depending on:

• Destination country

• Product category

• Package dimensions and weight

• Customs requirements

Shipping Methods

We work with trusted courier and logistics partners to ensure secure and reliable delivery. Shipping methods may include:

• Standard courier delivery

• Express shipping

• Freight forwarding

• Air cargo

• Sea freight (for large-volume orders)

Shipping method selection depends on urgency, shipment size, and destination.

Shipping Costs

Shipping charges are calculated based on:

• Delivery destination

• Package weight and dimensions

• Shipping method selected

• Insurance requirements

• Customs or special handling needs

Shipping costs will be included in the quotation or final invoice unless otherwise stated.

Delivery Time

Estimated delivery times vary depending on stock availability and destination.

Typical delivery estimates:

• Domestic shipments: 1–7 business days

• International shipments: 3–21+ business days

Please note that customs clearance, holidays, weather, or carrier delays may affect delivery schedules.

Customs, Duties & Taxes

For international shipments, customers are responsible for any applicable:

• Import duties

• Customs fees

• VAT / GST

• Local taxes

• Clearance charges

These charges are determined by the destination country and are not included unless explicitly stated.

Shipment Tracking

Tracking information will be provided when available after shipment dispatch. Customers can use the tracking number to monitor delivery progress.

Damaged or Lost Shipments

Please inspect your shipment upon delivery.

If your order arrives damaged, incomplete, or is lost in transit, please contact us as soon as possible with:

• Order number

• Photos of damaged goods (if applicable)

• Description of the issue

We will work with the shipping carrier and support resolution as quickly as possible.

Delivery Delays

While we strive to meet estimated delivery timelines, Wulan Dari is not liable for delays caused by circumstances beyond our control, including:

• Customs inspections

• Carrier disruptions

• Natural disasters

• Force majeure events

• Government restrictions

Contact Us

For shipping inquiries, order updates, or logistics assistance, please contact us:

Email: info@wulan-dari.com
Phone / WhatsApp: +62 813 7175 4545

Wulan Dari — Delivering Industrial Solutions with Reliability and Confidence.