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Returns & Refunds Policy
Returns & Refunds Information
At Wulan Dari, customer satisfaction is important to us. We strive to supply high-quality industrial automation, electrical control, instrumentation, and networking products that meet customer requirements.
Due to the technical nature of industrial products, returns and refunds are subject to the conditions outlined below.
Return Eligibility
Customers may request a return under the following circumstances:
The product delivered is incorrect
The product arrives damaged during shipment
The product has a verified manufacturing defect
The product does not match the confirmed order specifications
Return requests must be submitted within 7 calendar days of receiving the product unless otherwise agreed in writing.
Non-Returnable Items
The following items are generally not eligible for return or refund:
Special-order or custom-made products
Products ordered specifically by customer request
Used, installed, modified, or damaged items
Products without original packaging or labels
Software, licenses, or downloadable products
Clearance, discontinued, or non-returnable supplier items
Because many industrial components are procured specifically per customer order, returns may be restricted by manufacturer or supplier policies.
Return Request Process
To request a return, please contact our team with the following information:
Order number or invoice number
Product name and part number
Reason for return
Photos or supporting evidence (if applicable)
Our team will review the request and provide further instructions if the return is approved.
Return Authorization
Returns must be approved by Wulan Dari before shipment.
Unauthorized returns may be rejected or returned to sender at the customer’s expense.
Please do not send products back without receiving return authorization from our team.
Return Shipping
Unless the return is caused by our error (wrong item shipped) or a verified product defect, return shipping costs are the customer’s responsibility.
Shipping charges, customs fees, taxes, and handling charges are generally non-refundable unless otherwise agreed.
We recommend using a trackable shipping method for all returns.
Inspection & Evaluation
Returned products will be inspected after arrival to verify:
Product condition
Packaging completeness
Reported issue validity
Eligibility for refund or replacement
Inspection time may vary depending on product type and technical evaluation requirements.
Refunds
If a refund is approved, it will be processed using the original payment method unless otherwise agreed.
Refund amount may vary depending on:
Product condition
Supplier restocking fees
Shipping or handling deductions
Applicable banking or transaction charges
Approved refunds are typically processed within 7–14 business days after final inspection and approval.
Replacements
Where applicable, we may offer:
Product replacement
Repair service
Credit for future purchases
Partial refund
The resolution method depends on product availability and case evaluation.
Order Cancellation
Orders may only be canceled before procurement or shipment begins.
Orders for special-order, custom, or supplier-procured products may not be cancelable once processing has started.
Contact Us
For return or refund requests, please contact us:
Email: info@wulan-dari.com
Phone / WhatsApp: +62 813 7175 4545
Our team will assist you as quickly as possible.
Wulan Dari — Committed to Fair, Transparent, and Reliable Customer Service.