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Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
We ship orders through trusted courier and freight partners, including JNE, J&T, SiCepat, and air or sea freight forwarders for larger industrial equipment. For orders within Batam, same-day or next-day local delivery can be arranged. For heavy or oversized items, our team will recommend the safest and most cost-effective shipping option for your location.
Do You Ship Internationally?
Yes. Based in Batam, Indonesia — a free trade zone right next to Singapore — we regularly serve customers across Southeast Asia and beyond. International shipments are handled via DHL, FedEx, or your preferred freight forwarder. Contact us with your destination and order details for a complete shipping quotation.
How Long Will It Take To Get My Package?
For in-stock items, orders are typically processed within 1–2 business days. Domestic delivery within Indonesia usually takes 2–7 business days depending on your location, while international delivery generally takes 5–14 business days. For indent or factory-order items, lead times will be confirmed before you place your order.
PAYMENT
What Payment Methods Are Accepted?
We accept bank transfers to our Indonesian corporate account (IDR or USD), and telegraphic transfer (T/T) for international orders. For corporate and repeat customers, we can also work with purchase orders and agreed payment terms. If you need a formal quotation or proforma invoice, use the "Request a Quote" feature on any product page.
Is Buying On-Line Safe?
Absolutely. Our website is secured with SSL encryption, and we never store your payment credentials. All products we supply are genuine units sourced from authorized distribution channels, complete with manufacturer warranty and supporting documentation. You will always receive an official invoice for every purchase.
ORDER & RETURNS
How do I place an Order?
Browse our catalog of electrical components, circuit breakers, test and measurement instruments, and industrial automation products, then add the items you need to your cart and complete checkout. Alternatively, use the "Request a Quote" button to get a formal quotation first — the preferred option for bulk orders, indent items, or corporate procurement.
How Can I Cancel Or Change My Order?
Orders can be cancelled or modified free of charge before they are shipped or before an indent order is placed with the manufacturer. Please contact us as soon as possible via our contact form, email, or phone with your order number. Once an item has shipped or a factory order has been confirmed, cancellation may be subject to fees.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track your orders, view your purchase history, save your shipping details, and request quotations faster — especially convenient for procurement teams who order regularly.
How Do I Track My Order?
Once your order ships, we will send you the courier name and tracking number by email. You can track your shipment directly on the courier's website, or log in to your account on our site to check the latest order status. For freight shipments of large equipment, our team will keep you updated personally at every stage.
How Can I Return a Product?
If you receive an item that is defective, damaged in transit, or does not match your order, please notify us within 7 days of receipt with photos and your order number. We will arrange a replacement or refund after verification. Warranty-covered products are handled through the official manufacturer warranty process. Items must be returned unused in original packaging.